Greg MadhereAug 31, 20231 minTACTICSOn The Tiny TouchesSkipping the tiny touches can lead to missed opportunities to delight. For example, let's say you're a Product Manager for an app. No app...
Greg MadhereAug 25, 20231 minSTRATEGYOn ExperiencesThings are overrated. People don't want just your products. They don't want just your services. Customers want experiences. Designing...
Greg MadhereJun 12, 20232 minSTRATEGYOn Being Thoughtful“you simply can’t think efficiency with people. You think effectiveness with people and efficiency with things.” ― Stephen R. Covey, The...
Greg MadhereMay 23, 20231 minSTRATEGYOn Your Front LineEvery customer touchpoint in your business speaks to your brand. It's not just about your logos and design elements. It's not just about...