Greg MadhereSep 61 minMINDSETOn Normalizing "No"Some people go out of their way to avoid "no". The word "no" is a normal part of business discourse, both hearing it and saying it. If...
Greg MadhereAug 311 minTACTICSOn The Tiny TouchesSkipping the tiny touches can lead to missed opportunities to delight. For example, let's say you're a Product Manager for an app. No app...
Greg MadhereAug 291 minSTRATEGYOn Tradeoffs“The sign of a good strategy is that it makes some customers unhappy.” - Michael Porter, Understanding Michael Porter A lot of businesses...