The Lowdown

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Greg Madhere

On Normalizing "No"

Some people go out of their way to avoid "no". The word "no" is a normal part of business discourse, both hearing it and saying it. If...

Greg Madhere

On The Tiny Touches

Skipping the tiny touches can lead to missed opportunities to delight. For example, let's say you're a Product Manager for an app. No app...

Greg Madhere

On Tradeoffs

“The sign of a good strategy is that it makes some customers unhappy.” - Michael Porter, Understanding Michael Porter A lot of businesses...