Greg MadhereAug 31, 20231 minTACTICSOn The Tiny TouchesSkipping the tiny touches can lead to missed opportunities to delight. For example, let's say you're a Product Manager for an app. No app...
Greg MadhereAug 29, 20231 minSTRATEGYOn Tradeoffs“The sign of a good strategy is that it makes some customers unhappy.” - Michael Porter, Understanding Michael Porter A lot of businesses...
Greg MadhereAug 27, 20231 minSTRATEGYOn Old and NewIt's tempting to stick with the old. It's a known quantity. It's maintaining tradition. The change could be painful. But new is a blank...
Greg MadhereAug 25, 20231 minSTRATEGYOn ExperiencesThings are overrated. People don't want just your products. They don't want just your services. Customers want experiences. Designing...